Understanding Our Refund Policy

At ToolsVision, we strive to offer our customers the best possible service and satisfaction with our digital SEO tools and services. Given the digital nature of our products and the instant access provided upon purchase, we have established a clear refund policy to guide our customers on what to expect regarding refunds.

Refund Eligibility

1. Non-Delivery of Service: If, for any unforeseen reason, you do not receive access to the service or tool you have paid for, please inform us within 48 hours of the purchase. You will be eligible for a full refund if we cannot provide timely access to the service.
2. Not As Described: If the delivered service does not match the description provided on our website or in our communications, you are entitled to a full refund. However, this claim must be made within 48 hours of purchase, and evidence of the discrepancy may be required. Usage of the service after the order may impact the eligibility for a refund.
3. Service Interruption: For services or tools that become non-operational for more than 48 hours, we offer a partial refund for the unused portion of your monthly subscription or the option to cancel the service. We aim to maintain our services with minimal downtime, but in the case of extended service interruptions, we understand the need for compensation. 

Process for Requesting a Refund

• To initiate a refund request, please contact our support team through our ticket system or live chat. Our customer service team will assist you with the process.
• For single tools that do not work for more than 3 days, we offer a refund or the option for a replacement tool to ensure your workflow is maintained. Please reach out via live chat for immediate assistance.

Refund Timeline

• Refunds are processed within 7-15 working days from the date of approval.
• The refund will be issued to the original payment method used during the purchase. For example, payments made via bKash will be refunded to your bKash wallet, and payments made through card/net banking will be refunded to the respective bank account.

Note: Our aim is to ensure customer satisfaction and to build a trustworthy relationship with our users. We understand the challenges that come with digital services and strive to be as flexible and accommodating as possible within our policy guidelines.

Limitations and Conditions

• Refunds are not offered for minor service downtimes or difficulties that do not significantly impact the overall use of our tools.
• We encourage our customers to understand that the nature of group buying and shared services inherently comes with occasional limitations, but we are committed to providing the best service within these constraints.

By purchasing services from ToolsVision, you acknowledge that you have read, understood, and agreed to our refund policy. For any further queries or concerns, please do not hesitate to contact our support team.